FAQ

Is there a minimum order for delivery?
There is no minimum order, the postage fee will be automatically adjusted to the destination and weight of your order. For all purchases of $50 and above, within Canada and the United States the postage is free of charge.
For more detailed information on delivery times please refer to our sales policies.
How can I pay for my online purchases?
All transactions on our website are completely secure. You can pay for your purchases using Visa, Mastercard or Paypal.
What sort of tea should I try to get started?
The choice will depend on your personal preferences. However here are a few classic suggestions to help you on your way : Dong Shan (Chinese Green), Sencha Nagashima (Japanese Green), Bai Hao Yin Zhen (Chinese White), Si Ji Chun (Taiwanese Wulong), Darjeeling 1st Flush Thurbo (Indian Black), Dragon Pearls. Another option is to try a selection of samples our teas with one of our tasting kits.
How can I reserve a place in one of the Workshops or Tastings offered by your Tea Schools?
Reservations can be made in one of our stores or by telephone. To see our payment options click here.
I haven’t received a receipt for my online purchases…
The confirmation you received by email when you made your order contains a detailed description of your purchases the prices and the relevant postal fees you were charged. This email is your receipt.
Can I find the products from the website in your stores?
The tea selection is the same on line as it is in our stores. However the selection of teaware (Teapots, cups etc) may vary. In both the stores and warehouse there are regularly new arrivals and the quantity of unique or rare objects in our collection means that the selection available in our stores may be quite different from that of the online store.
I would like to apply for a job at Camellia Sinensis. Can I send you my curriculum vitae?
Thanks very much for your interest. However we only accept CVs during hiring periods. We will advertise when we are hiring in the newspaper Voir and on our Twitter and Facebook feeds.

For all other questions please do not hesitate to contact Kevin Gascoyne.

Warning

Please note that our gift cards cannot be used in our online store. They are to be used in our boutiques in Montreal and Quebec City.

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special collection

This article is part of our Collection Series where you can find rare teas and teaware from some of Asia’s great craftsmen.

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