Sales Policy

Payment

All prices are given in either Canadian or American Dollars or Euros. Payments will be made in Canadian Dollars.  Payments can be made with Visa, Mastercard or Paypal.  All transactions are entirely secure.


Transport

Transport is free of charge for orders over $50.00 (before tax where applicable) for all destinations within Canada and the United States.  We have clients all over the World, transport fees will vary depending on the destination. 

Transport fees are supplied automatically by Canada Post.  The price is an exact calculation depending on destination, weight and the dimensions of the package.  We offer various services from regular post to rapid courrier service. 

For delivery outside of Canada, all customs, duties, and local taxes are the responsibility of the recipient.

 Your purchases will be dispatched in the 2 working days following your order. 

All the teas are packed in high quality re-sealable bags.


Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products we will exchange it during the 30 days following purchase. We will assume all transport costs for the return of products that are faulty or damaged in transit.  In all other cases the client  will pay the return transport fees to our warehouse.

For all returns or questions on the subject contact us and we will reply within 48 hours (working days) at : xxxxxxx

 

Your Privacy and Confidentiality

We consider all information about our customers, their orders and the products they purchase or inquire about to be personal and confidential. We respect the right to privacy and therefore, we will not disclose, Under any circomstances, personal information to any outside organization.

 

Camellia Sinensis requests only the following personal information:

  • Customer name
  • Billing address
  • Shipping address (if applicable)
  • E-mail address
  • Credit card number (for orders only)*
  • Expiration date of credit card*

*Under no circumstances are credit card details kept or saved once an order has been processed.

 

This information will be used internally for processing a customers order and to inform the customer of the status of their order:

If you have any questions concerning our sales policy contact us

special collection

Welcome to the Special Collection
Here you will both find Teaware and Teas created by some of Asia’s most talented craftsmen.

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special collection

This article is part of our Collection Series where you can find rare teas and teaware from some of Asia’s great craftsmen.

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