Sales Policy

Payment

Prices are available in Canadian, US or Euro currencies. Payments can be done in Canadian dollar (CAD) or in American dollar (USD). You can pay with Visa, Mastercard, Amex, Discover or Paypal (Only available in CAD). All transactions on this site are entirely secure.

Shipping

Transportation is free for orders of $65 or more (before taxes, if applicable) for any destination in Canada and the United States. We also ship all over the world and the shipping costs vary depending on the destination.

Transportation costs are calculated directly by Canada Post. The price calculated is therefore the exact price according to the destination, the weight and the dimensions of the package. You will have various transportation options ranging from regular mail to express services.

Customs fees may be applied depending on the country of destination and the value of the order and will be charged to the recipient.

Your purchases will be shipped within two (2) business days of receiving your order.

All teas are packed in quality resealable bags

Guarantee

We guarantee your complete satisfaction. If you are not completely satisfied with one of our products, we will exchange it within 30 days of the date of purchase. To follow standards of health and hygiene we cannot accept returns of tea as it is a food product. We assume the cost of return transportation for all products with a defect or those broken during transport. For any other reason, the customer shall be responsible for transportation to our warehouse. For all claims or questions, please contact us and we will reply to you within 48 hours (working days).

Confidentiality

We consider all information about our customers and their orders to be confidential. We respect the right to privacy and for this reason we will not disclose personal information to any other organization.

Camellia Sinensis requires only the following information:

  • Last name and first name
  • Billing and sending address
  • Email Address
  • Credit Card Number (for orders only) *
  • Expiry date of the credit card *

* We do not keep the credit card numbers of our customers.

This information will be used only within Camellia Sinensis to prepare and inform our customers of the status of their order.

If you have any questions about our purchasing policy, please contact us.